Client Charter
OBJECTIVES OF THE BOARD:
- The vendor/service provider will receive the LOA within seven (7) working days after approval by the JPT/Quotation Committee/JPTCK/Full Board.
- Payment to the vendor/service provider should be made within fourteen (14) working days after receiving completed supporting documents.
- All formal inquiries and/or complaints will be acknowledged within three (3) working days.
- The decision on successful STOEF applications will be communicated within thirty (30) days after the approval committee's decision.
- The decision on successful SPCF applications will be communicated within fourteen (14) working days after the approval committee's decision.